We want your journal to arrive as described and in good condition. Contact support@outwardandhome.com with your order number if an item arrives damaged, faulty or incorrect, or if your order does not arrive. Photos of a printing or delivery problem can help us assess it promptly.
Your rights
Australian Consumer Law gives customers rights when goods do not meet consumer guarantees. Depending on the problem, a remedy may include a replacement or refund. Nothing in this policy limits those rights.
Change of mind and cancellations
Because journals are printed to order, we do not generally accept change-of-mind returns after production has started. If you need to cancel or correct an order, contact us as soon as possible. We will check whether production has begun and tell you what options remain. Please contact us before sending any item back so we can give you the appropriate instructions.